With Umbrella for MSSPs, you can stop threats over any port before they reach your clients’ network and endpoints.
Umbrella for MSSPs include the following components to manage customers:
Centralized Reports give you a single-pane-of-glass view of your entire customer base. You can quickly assess the health of your deployments, view security activity volumes, and identify any issues that require your immediate attention. These top-level reports let you assess and prioritize customers, allowing you to drill down to those that require your immediate attention, whether that means changing policies, remediating infected workstations, changing networks, or redeploying software. These reports are designed to give you a sense of the overall protection level and deployment status for all of your customers. For more information, see Monitor Customers and Trials Through Centralized Reports.
The available centralized reports are:
- Overview Report—Gives you a quick snapshot of two key features for all your customers: Activity Volume, and Deployment and Health Status.
- Deployment Status Report—Gives you an overview of the total number of networks, Umbrella roaming clients, and VAs for your customer base.
- Security Summary Report—Gives you an overview of traffic and security events for all of your customers.
At the top of the Overview, Deployment Status, and Security Summary reports you'll find the Notifications area. Any notifications from Umbrella, including new feature announcements or information about scheduled maintenance, appear here.
- Navigate to Centralized Reports > Overview.
- Click the Expand icon to open the Message Center.
Centralized Settings are policy settings that are shared with your customers' Umbrella dashboards. These settings include Destination Lists, Block Pages, Content Settings, Security Settings, Custom Integrations, and Advanced Settings. For more information, see Configure Centralized Settings.
Customer Management is where you manage your customers. You can add new customer accounts, make changes to customer settings, and access customer Umbrella dashboards. For more information, see Manage Customers.
Use the MSSP console's search capabilities to find customers. The search bar starts listing customers as soon as you enter a letter. Clicking a customer name takes you to that customer Umbrella dashboard.
You can limit the number of customers or trials you view to only those you want to see, type in the Search field for Customers or Search for Trials box.
Under Settings, an administrator has access to the following:
- Admins—Allows you to add a new staff administrator to the MSSP console. An administrator created in the MSSP console has full admin-level control to all customer Umbrella dashboards. If you would like to limit the new user to a single Umbrella dashboard, we recommend that you access that Umbrella dashboard and create a new login that is limited to just that Umbrella dashboard. This might be used if a customer wants access to their reporting data. For more information see, Add a New Administrator.
You can also enable two-step verification for your administrative accounts.
- Audit Log—Records changes made by administrators to MSSP console settings. This log works in the same fashion as the Admin Audit Log on an individual Umbrella dashboard but is specific to the MSSP console. An admin sees entries related to events generated within the MSSP console. A typical action recorded would be the addition or deletion of a customer or seats assigned to a customer.
- Contacts—Allows you to update your billing and support contact information. You can only have one billing contact and one support contact. For support, if customers that have access to their organization's Umbrella dashboard submit a ticket, the email for the ticket goes to this contact. Umbrella dashboard customers do not have access to Cisco support. The initial billing and support contacts are created when your account is first provisioned by Cisco. Once provisioned, you can change this information at any time.
Note: MSSPs provide first level support to their customers; however, the MSSP can contact Cisco support for assistance. Email [email protected] or click the Support link in the MSSP console.
- Dashboard Co-branding—Allows you to add a graphic—for example, a company logo—to the Umbrella dashboard and MSSP console. You can also create a co-branded login page.
- Platform API Keys—For all existing Platform API Keys, we recommend creating new keys in the API Keys page, updating existing uses with the new key, and deleting the old Platform API key, as this page will be removed in the future.
- API Keys—Allows you to create an API key that is used for authentication to the Console Reporting API. For more information, see Umbrella APIs.
- PSA Integration Details—Allows you to integrate a PSA with Umbrella for ticket creation and usage data. For more information, see Integrate a PSA.
- Log Management—The logging of your identities' activities is set per-policy when you first create a policy. By default, logging is on and set to log all requests an identity makes to reach destinations. At any time after you create a policy, you can change what level of identity activity Umbrella logs.
For more information, see Log Management.
The Managed Services console supports both Connectwise and AutoTask. For more information on ConnectWise PSA integration, see the Umbrella and ConnectWise PSA Integration Setup Guide. For more information about AutoTask PSA integration, see Autotask and Umbrella Integration.
You can quickly filter both the Customers and Trials Management page to view only Active or Expired customers and trials.
- Click Filters and then Active or Expired.
The page updates to list on active or expired customers or trials.
You can also sort customers and trials.
- Click Sort by and select a sorting option and then select Ascending or Descending.
Use the MSSP console's search capabilities to find customers and trials. The search bar starts listing customers and trials as soon as you enter a letter. Clicking a customer or trial takes you to that customer or trial's Umbrella dashboard.
You can limit the number of customers or trials you view to only those you want to see by typing in the Search for Customers or Search for Trials box.
To get started with the Managed Services console, first determine Umbrella licensing and then add customer accounts. When determining how to procure Umbrella licenses on behalf of your customers, you have two license types to choose from:
- subscription licensing by term
- pay-as-you-go (Managed Service License Agreement/MSLA) billing models
For more information about licensing, see Manage Licensing or contact your Umbrella sales representative and if you're not sure about which type of license to use, contact your Cisco Sales representative.
See also, one of the following procedures:
Updated about 20 hours ago