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Extend a Trial

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Important

Managed Services Trials are available only for MSSPs.

A customer's 21 day free trial period does not start until the customer logs into their Umbrella dashboard.

You can extend a trial three times, each time for an additional seven days.

A trial can be extended after it has expired. Umbrella dashboards downgrade to the Premium DNS package when a trial expires. If you extend a trial after it has expired, the customer's Umbrella dashboard reverts back to the package that was previously being trialed.

  1. Navigate to Customer Management and click Trials.
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  1. Click a trial to open information about the trial.
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The customer's information opens in a new page.

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  1. At the top of the page, click Extend.
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The trial is extended. Trial information updates to display the trial's new expiration date and the number of extensions remaining.


Delete a Trial < Extend a Trial > Access a Trial Umbrella Dashboard