Managed Services Console's Settings gives you access to various administrative tasks you might be required to perform.
Under the Settings tab, an administrator has access to the following:
- Admins—Allows you to add a new staff administrator to the Managed Services Console. An administrator created in the Managed Services Console has full admin level control to all customer Umbrella dashboards. If you would like to limit the new user to a single Umbrella dashboard, we recommend that you access that Umbrella dashboard and create a new login that is limited to just that Umbrella dashboard. This might be used if a customer wants access to their reporting data.
- Audit Log—Record the changes made by administrators to Managed Services Console settings. This log works in the same fashion as the Admin Audit Log on an individual Umbrella dashboard but is specific to the Managed Services Console. An admin sees entries related to events generated within the Managed Services Console. A typical action recorded would be the addition or deletion of a customer or seats assigned to a customer.
- Contacts—Allows you to update your billing and support contact information. You can only have one billing contact and one support contact. For support, if customers that have access to their organization's Umbrella dashboard submit a ticket, the email for the ticket goes to this contact. Umbrella dashboard customers do not have access to Cisco support. The initial billing and support contacts are created when your account is first provisioned by Cisco. Once provisioned, you can change this information at any time.
Note: Managed Services Console provide first level support to their customers; however, the Managed Services Console can contact Cisco support for assistance. Email [email protected] or click the support link in the Managed Services Console.
- Dashboard Co-branding—Allows you to add a graphic, such as a company logo, to the Umbrella dashboard and Managed Services Console. You can also create a co-branded login page.
- API Keys—Allows you to create an API key that is used for authentication to the Console Reporting and Management APIs. For more information, see Umbrella APIs.
- PSA Integration Details—Allows you to integrate a PSA with Umbrella for ticket creation and usage data. For more information, see Integrate a PSA.
- Log Management—Allows you to store the DNS, URL, and IP logs of your customers offline in cloud storage. The storage is in Amazon S3 and after the logs have been uploaded, they can be downloaded and kept for compliance reasons or security analysis. For more information, see Manage Logs.
- Purchasing—Allows you to select how you will procure licenses on behalf of your customers—Global Price List (GPL) or Managed Service License Agreement (MSLA). For more information, see Manage Licensing.
Updated 4 months ago