The MSSP console's support contact is used by customers that have access to their organization's Umbrella dashboard submit a ticket, the email for the ticket goes to this contact. Umbrella dashboard customers do not have access to Cisco support. The initial Umbrella support contact is created when your account is first provisioned by Cisco. Once provisioned, you can change this information at any time.
Note: MSSPs provide first level support to their customers; however, the MSSP can contact Cisco support for assistance. Email [email protected] or click the Support link in the MSSP console.
- Navigate to MSSP Settings > Contact.
- For Support Contact, click Edit.
- Update support contact information as necessary and click Update.
Updated about a year ago