A customer's 21 day free trial period does not start until the customer logs into their Umbrella dashboard.
You can extend a trial three times, each time for an additional seven days.
A trial can be extended after it has expired. If you extend a trial after it has expired, the customer's Umbrella dashboard reverts back to the package that was previously being trialed—Umbrella dashboards downgrade to the Premium DNS package when a trial expires.
- Navigate to Customer Management and click Trials.
- Click a trial to open information about the trial.
The customer's information opens in a new page.
- At the top of the page, click Extend Trial.
The trial is extended. Trial information updates to display the trial's new expiration date and the number of extensions remaining.
Updated about a year ago