Occasionally, a customer may forget to activate their Umbrella trial—or otherwise lose sign-in information—and find that the trial invitation has expired. You can reset a trial's customer's username and password at any time, by resending the trial invitation email, which contains trial activation information and links.

1. Navigate to Customer Management and click Trials.

2. Click a trial to open information about the trial.

The customer's information opens in a new page.

3. Scroll down to the Password Reset Link section and click Resend Email.

4. Check the email addresses you want to send the link to and click Send Link. A new email invitation is sent.

Access a Trial Umbrella Dashboard < Reset a Trial Password > Enable Trial Log Management