Chromebook Client FAQs
Q. Can both the DNS and SWG functionalities be enabled at the same time in Cisco Security for Chromebook client?
A. Yes, they can be enabled. SWG protection resolves DNS queries as well and takes precedence. DNS layer protection using DoH is offered to all DNS traffic outside the chrome browser.
Q: Does the Cisco Security for Chromebook client work in the Chrome browser for Windows or macOS?
A: No, this client is designed specifically for Chrome OS and does not function with other operating systems.
Q: Do I need the Google Admin console to install the Cisco Security for Chromebook client?
A: Yes, you must install the Cisco Security for Chromebook client from the Google Admin console and upload your Umbrella organization specific JSON file from it, too. Note that extensions are unlisted on the Chrome store and manual installation on chrome browser will break functionality.
Q: Does the Cisco Security for Chromebook client proxy internet traffic?
A: Yes, the Cisco Security for Chromebook client proxies traffic for a SIG customer with an SWG license.
Q: Is SafeSearch supported?
A: Yes, SafeSearch is supported.
Q: Are Custom Block pages supported?
A: Yes, Custom Block pages are supported.
Q: What are the different features supported by the Cisco Security for Chromebook client and the Umbrella roaming client?
A: The Cisco Security for Chromebook client does not include all of the functions supported by the roaming client.
| Feature | Cisco Security for Chromebook Client | Roaming Client |
|---|---|---|
| OS Support | Chrome OS | Windows and macOS |
| DNS-layer security blocks phishing and malicious domains | Yes | Yes |
| DNS logs augmented with endpoint IP information | No | Yes |
| Customizable block page | Yes | Yes |
| User-based policies | Yes | Yes |
| Organization-wide policies | Yes | Yes |
| Internal domains | No | Yes |
Q: How do I know that my Chromebook users are protected?
A: To confirm that a user is protected by the Cisco Security for Chromebook client, navigate to www.internetbadguys.com from the user's Chrome browser. If an Umbrella block page appears, the client is working.
Q: Can I use welcome.opendns.com to confirm that Cisco Umbrella Unified Chromebook client is working?
A: No. welcome.opendns.com is currently not supported.
Q: How is the Cisco Security for Chromebook client updated?
A: Google is responsible for updating the software in Chromebooks. When Cisco updates the Cisco Security for Chromebook client in the Chrome Web Store, the upgrade is automatically pushed by Google to all the Chromebooks. This process can take several hours.
Q: Are managed guest sessions or public sessions supported?
A: Yes, managed guest sessions or public sessions are supported. For DNS protection, the managed guest session can be configured and for SWG protection it is automatically upgraded.
Q: Is kiosk mode supported?
A: No. Kiosk mode is not supported.
Chromebook-specific DNS Policy > Chromebook Client FAQs > Google Workspace Identity Service FAQs
Updated 2 months ago