Troubleshooting

Before You Begin

• Confirm that you meet all requirements as listed in the Requirements section.
• Ensure you have added an administrator email address.

Generate Diagnostics

1. On your iOS device, in the CSC app, navigate to Umbrella details > Diagnostics > Generate Diagnostics.
2. Tap Start. The diagnostic report starts generating.
3. When the diagnostic report is complete, navigate to About > Report a Problem...
4. Enter a problem description, then tap Next. A preview of the problem report email appears, which you can edit, or add more recipients to. The Umbrella diagnostic report files are attached.
5. Tap Send.

Add User Identity for Cisco Security Connector < Troubleshooting > Push the Umbrella Certificate to Devices