March 21, 2019
ServiceNow Response Action Update
In the ServiceNow response action to quarantine a table or file, the external link will now open in a new tab to provide better user workflow.
![Screen Shot 2019-03-15 at 8.09.22 AM.png 1909](https://files.readme.io/1f0cd40-Screen_Shot_2019-03-15_at_8.09.22_AM.png)
Access to Cisco Cloudlock Support Tickets
The Support page of Cloudlock now has a link to view your Cloudlock support tickets and history.
![2019-03-13_12-49-56.png 1211](https://files.readme.io/d643c7b-2019-03-13_12-49-56.png)
Salesforce Audit Trail
Salesforce Audit Trail now populates in incident details.
![Screen Shot 2019-03-14 at 10.07.07 PM.png 645](https://files.readme.io/78e8f4b-Screen_Shot_2019-03-14_at_10.07.07_PM.png)
Updated about 5 years ago