Change the Connector Account Password

For regulatory compliance, you may need to change the password for this account. You can modify this password without impacting the functionality of the Cisco AD Connector.

Changing the password ensures that the AD Connector can connect to AD using the new credentials. Failure to change the AD Connector account password results in the connector being unable to subscribe to login events and AD changes. If the password is not changed, you will lose AD attribution for your DNS requests and be unable to propagate AD changes to Umbrella.

Table of Contents

• Prerequisites
  • Connector Server
  • Outbound Network Access to Cisco Umbrella
  • Connector Account
• Procedure

Prerequisites

• For more information, see Prerequisites for AD Connectors.

Procedure

1. Log into the account from any system that is a member of the domain and then set the new password.
2. Stop the Cisco AD Connector service.
3. Navigate to C:\Program Files (x86)\Cisco\CiscoADConnector and run the file CiscoPasswordManager.exe. If you see any errors, you may need to run this utility as an administrator.
4. When prompted, add your new password.
5. Start the Cisco Active Directory Service service.
6. Repeat steps 2 and 3 for each deployed connector.

Connect Multiple Active Directory Domains to Umbrella < Change the Connector Account Password > Communication Flow and Troubleshooting