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FAQ: Chromebook Client

Frequently Asked Questions about the Chromebook client

1. Does the Cisco Umbrella Chromebook client work in the Chrome browser in Windows or Mac OS?

No, the Cisco Umbrella Chromebook Client is designed only for Chrome OS and doesn’t work on other operating systems (Windows, Mac OS or any others).

2. Do I need the Google Admin Console to install this software?

Yes, you must install this software from the Google Admin Console and upload your organization configuration file as detailed in the installation guide.

3. Does this client proxy internet traffic?

No, the Cisco Umbrella Chromebook client provides DNS layer security by sending DNS queries to Umbrella Resolvers. It doesn’t proxy any traffic.

4. Is intelligent proxy supported by this client?

No, the current version doesn’t offer intelligent proxy functionality

5. Are there any differences between the Cisco Umbrella Chromebook client and the Umbrella ERCs?

The current version of the Cisco Umbrella Chromebook client does not yet include all of the functions supported by ERC. See the table for details:

Feature
Chromebook Client
ERC

OS Support

Chrome OS

Windows & Mac OS

DNS-layer security blocks phishing and malicious domains

Yes

Yes

DNS logs augmented with endpoint IP information

Yes

Yes

Intelligent proxy

Planned

Yes

EDNS message encryption between client and resolver

Planned

Yes

Customizable block page

Planned

Yes

User email IDs included in logs

Yes

No

User-based policies

Yes

Yes

Organization-wide policies

Yes

Yes

Group-based policies

Planned

Yes

6. What licenses are required for using the Cisco Umbrella Chromebook client?

This software can be used with any Umbrella license (Education, Professional, Insights, or Platform Umbrella packages).

7. How do I know my users are protected?

To check whether a user is protected by the Cisco Umbrella Chromebook client, attempt to open www.internetbadguys.com from the user's Chrome browser. If a "block page" appears instead, that indicates that the Cisco Umbrella Chromebook client is working.

8. Can I use welcome.opendns.com to check whether the Cisco Umbrella Chromebook client is functional?

To check whether a user is protected by the Cisco Umbrella Chromebook client, try to open www.internetbadguys.com from the user's Chrome browser. If a block page appears instead, that indicates that the Cisco Umbrella Chromebook client is working. Using welcome.opendns.com for verification is not currently supported.

9. How is the Cisco Umbrella Chromebook client updated?

Google is responsible for updating the software in Chromebooks. When Cisco updates the Cisco Umbrella Chromebook client in the Chrome Web Store, the upgrade is automatically pushed by Google. This process can take several hours.

10. How do I deploy the Cisco Umbrella Chromebook client?

You can find complete instructions for deployment in the Cisco Umbrella Chromebook client Deployment Guide.

11. What is trusted network detection?

Trusted network detection enables the Cisco Umbrella Chromebook client to work with Umbrella virtual appliances (VAs) so that in a situation in which a network can be trusted because it is protected by Umbrella VAs (for example, in an on-premise network), a Chromebook-specific policy can take precedence over the existing network policy. For more information, see the Trusted Network Detection section of Chromebook Client documentation.

12. Are public profiles supported?

No. Public profiles will not receive coverage and may encounter app errors.

13. Is kiosk mode supported?

No. Kiosk mode Chromebooks will not receive coverage and may encounter app errors.


Trusted Network Detection < FAQ: Chromebook Client