Q: How can I see exactly which requests were made by an identity against a cloud service and when they were made?
A: First, make a note of the domain or domains listed under the Cloud Service Detail report for the cloud service you're inquiring about. For instance, if we wanted to find out more about who was using Google Drive, first note the Cloud Service Domains.
Then, jump to Activity Search report and apply the Filter by Domain: for the Cloud Service Domains for the service. The results will show you which identities within your organization made use of the service, including the time of day when they did so.
Q: How can I enforce against a Cloud Service, or block it from being used with Umbrella?
A: Let's say you wanted to take the next step and block a user from using a cloud service. For cloud services, enforcement is something we leave up to a customer to decide what is best for their organization. However, it may not be as simple as blocking a single domain. In the example above for Google Drive, there are at least two cloud service domains that need to be blocked.
- Collect the list and in your dashboard navigate to Policies > Policy Components > Destination Lists.
- Either add a new Destination list or edit an existing one.
- Click Save.
- Apply this new destination list to one or more of your existing policies. In this case, we'll apply it to the Default policy which applies to all identities within your organization—so be careful! For more information about policies, see Manage Policies.
Q: Can I add a new cloud service or edit an existing cloud service?
A: Yes. To add a service, click More, chooseCloud Services from the pulldown menu and complete the form.
If possible, in the comments section add the Cloud Services Domains for the service, as well as a brief description. The request will be submitted to our Support team for review and you may receive follow-up questions to confirm the addition of the cloud service to the list.
To modify or edit a service, click on the service details for the cloud service you'd like to edit or search for the service in the search bar on the left-hand side.
Once you are viewing the service, details, click Edit from the top of the page and complete the form.
If you're looking specifically to edit or update the Cloud Services Domains for that service, please be clear about which URLs or domains need to change. The request will be submitted to our Support team for review and you may receive follow-up questions to confirm modification of the cloud service.
Q: How can I remove a cloud service from my report?
A: You may wish to only show a report containing a small number of cloud services, or alternatively, mark a cloud service (such as the one that you've paid to use as part of your normal IT service) as safe and remove it from the report. Although this isn't currently available as a feature, we'd like to hear from you if that's something you're interested in.
Q: Where can I find a list of all the available cloud services?
A: No comprehensive list is available to the public at this time, although we're hoping to allow a full list as soon as we can. Using the 'type-ahead' feature in the Search window will find a service that you're interested in. If you have any specific questions about whether a cloud service is included, contact our Support department.
Q: Why aren't my Category (Content) Settings for this category being applied to the classifications for Cloud Services?
A: The Category Settings (navigate to Policy Settings > Policy Components > Content Categories) are not the same as the Cloud Service Classifications. In some cases, a site may be a Content Category and not in a similar classification for Cloud Services. It's best to use the steps below to enforce against cloud services specifically by checking out the Service Detail for each Cloud Service you'd like to block.
Q: Wait, what’s Shadow IT again?
A: Shadow IT is a concept you're already familiar with and is probably something that exists in your network whether you'd like it there or not. In effect, it's BYOC, as in "bring your own cloud," with your users and maybe even you and members of the IT team bringing your own cloud services into the workplace as a way to get things done quicker or more effectively than you could in the past using traditional tools.
Having Shadow IT can lead to several unwanted side-effects, such as loss of sensitive data and introducing non-standard process and procedure into the organization. However, knowing about Shadow IT can also help an organization understand what the employees need. Often, users of the cloud SaaS Shadow IT are just trying to find ways to get their tasks done. However, part of the job of IT is to help get a job done in a safe and secure manner. The Cloud Services report can help you bridge the gap between productivity and security with the cloud service solutions of the future.