Change the Connector Account Password

For regulatory compliance or other reasons, you may need to periodically change the password for the connector account. You can modify this password without impacting the functionality of the connector.

Changing the password ensures that the AD Connector can communicate with AD using the new credentials. Failure to change the connector account password results in the connector being unable to subscribe to login events and AD changes. If the password is not changed, you will lose AD attribution for your DNS requests and be unable to propagate AD changes to Umbrella.

Prerequisites

Full Admin user role. For more information, see Manage Accounts.
For information about the requirements for deploying the AD Connector, see Prerequisites for AD Connector Integration with VAs.

Procedure

Log in to the account from any system that is a member of the domain and then set the new password.
Stop the OpenDNS Connector service.
Navigate to C:\Program Files (x86)\Cisco\CiscoADConnector and run the file CiscoPasswordManager.exe. If you see any errors, you may need to run this utility as an administrator.
When prompted, add your new password.
Start the Cisco Active Directory Service service.
Repeat steps 2, 3, 4 and 5 for each deployed connector.

Multiple Active Directory and Umbrella Sites < Change the Connector Account Password > Communication Flow and Troubleshooting