View Cloud Security Service Status

The Cisco Cloud Security Service Status provides online, real-time status information about the Umbrella, Secure Connect, and Cloudlock service platforms. You can view the status of Cloud Security components, services, APIs, and worldwide data centers, and learn about recent maintenance and service events. For more information, see Cloud Security Service Status.

Table of Contents

• Cloud Security Platforms
• Service Status Types
• Cisco Umbrella
• Cisco Secure Connect
• Cisco Cloudlock
• Scheduled Events
• Past Incidents

Cloud Security Platforms

The Cloud Security Service Status portal displays the live operational status of Umbrella, Secure Connect, and Cloudlock services and components by geographic region.

Current Platform Sections:

• Umbrella (Africa, Asia, Australia, Europe, North America, South America, Global)
• Secure Connect (Africa, Asia, Australia, Europe, North America, South America, Global)
• Cloudlock (Global)

Service Status Types

The Cloud Security Service Status describes the state of a service component using one of the following states:

• Operational: The service is available and functioning as expected.
• Under Maintenance: Scheduled or ongoing maintenance is being performed. During maintenance, all traffic is automatically redirected to the closest available data center to ensure continued service availability. No action is required by users.
• Degradation: The service is online, but users may experience reduced performance or partial impact.
• Outage: A data center is unreachable. To ensure quality of service, traffic to the Cloud Security services is automatically routed using Anycast.

Cisco Umbrella

Select a region (for example, Umbrella Africa, Umbrella Asia, Umbrella Europe, Umbrella North America, Umbrella South America, Umbrella Global) to view detailed status for the following service categories:

• App Control: Visibility and policy enforcement for cloud applications.
• Cloud Delivered Firewall: Data center, firewall, tunnel head end.
• DNS: Data center, DNS resolvers, DNS over HTTPS resolvers, Intelligent Proxy, Umbrella Roaming Client.
• Real Time DLP: Data loss prevention services.
• Remote Browser Isolation: Enhanced web isolation.
• Secure Web Gateway (SWG): Proxy and web threat protection.

Cisco Secure Connect

Select a region (for example, Secure Connect Africa, Secure Connect Asia, Secure Connect Australia, Secure Connect Europe, Secure Connect North America, Secure Connect South America, Secure Connect Global) to view detailed status for the following service categories:

• CASB - App Control: Visibility and policy enforcement for cloud applications.
• Data Center: Regional data center infrastructure supporting Secure Connect services.
• DNS: DNS-layer security and resolution services.
• Firewall: Firewall service for traffic inspection and control.
• IPSec Tunnel Head-End: Termination point for IPSec VPN tunnels for secure site-to-site or remote connectivity.
• Meraki SD-WAN Head-End: Termination point for Meraki SD-WAN tunnels, enabling secure, optimized connectivity.
• Remote Browser Isolation: Web session isolation to protect endpoints from web-based threats.
• Real Time DLP: Real-time data loss prevention to protect sensitive information.
• Remote Access: Secure remote connectivity for users and locations.

Cisco Cloudlock

From the status portal, select Cloudlock to view:

• Activities: Status for integrations with Box, DropBox, Google, Google+, Google Sites, Office 365, Okta, OneLogin, SalesForce, SalesForce Sandbox, Slack, Webex Teams.
• Apps Firewall—Controls for Google, Office 365.
• DLP—DLP status across supported platfroms (Box, DropBox, Google, Google Sites, Office 365, Okta, OneLogin, SalesForce, SalesForce Sandbox, Slack, Webex Teams).
• Enterprise APIs—Status of API endpoints (for example, app.cloudlock.com, fed.cloudlock.com, platform.cloudlock.com, platformusgov.cloudlock.com).
• Environments—Status of platform environments (for example, app.cloudlock.com, fed.cloudlock.com, platform.cloudlock.com, platformusgov.cloudlock.com).

Scheduled Maintenance

Scheduled and recent maintenance events are posted on the Service Status page for transparency. During these events, affected data centers (for example, Ashburn) may be taken out of rotation, and all traffic is automatically rerouted to the nearest available data center to ensure service continuity. No user action is required.

Past Incidents

The status portal displays a chronological log of incidents and maintenance events. Use this history to track service health and investigate previous disruptions.

---

Determine Your Current Package < View Cloud Security Service Status > Contact Umbrella Support