Interpret Diagnostics

For any issue with the Umbrella roaming module, we strongly recommend including a DART log. For any issue with DNS resolution specifically, also include the output of the Umbrella diagnostic tool.

DART: From the Secure Client menu, select Diagnostics and Reporting Tool and run. Send the resulting ZIP file with your support case.

The Roaming Security module also has a unique diagnostic tool for troubleshooting. The executable can be found:

  • Windows:
    %Program Files (x86)%\Cisco\Cisco Secure Client\UmbrellaDiagnostic.exe

  • macOS:

Running the executable will provide instructions on how to submit the feedback from this diagnostic to support.

For general Cisco Secure Client or Roaming Security module issues, see the Cisco AnyConnect Secure Mobility Client Administrator Guide. We will also ask you to run a DART report for diagnostic purposes.

Install the Root Certificate < Interpret Diagnostics > Customize Windows Installation of Cisco Secure Client