Chromebook Client - FAQs
Q. Can both the DNS and SWG functionalities be enabled at the same time in Cisco Security for Chromebook client?A. Yes, they can be enabled. SWG protection resolves DNS queries as well, and takes precedence. DNS layer protection using DoH is offered to all DNS traffic outside the Chrome browser.
Q: Does Cisco Security for Chromebook client work in the Chrome browser for Windows or MacOS?
A: No, this client is designed specifically for ChromeOS and does not function with other operating systems.
Q: Do I need Google Admin console to install Cisco Security for Chromebook client?
A: Yes, you must install Cisco Security for Chromebook client from Google Admin console and upload your Umbrella organization-specific JSON file from it. Note that extensions are unlisted on the Chrome store and manual installation on the Chrome browser will break the functionality.
Q: Does Cisco Security for Chromebook client proxy internet traffic?
A: Yes, Cisco Security for Chromebook client proxies traffic for SIG customers with an SWG license.
Q: Are SafeSearch and Intelligent proxy supported?
A: Yes, SafeSearch and Intelligent proxy are supported.
Q: Are custom block pages supported?
A: Yes, custom block pages are supported.
Q: What are the different features supported by Cisco Security for Chromebook client and Umbrella roaming client?
A: Cisco Security for Chromebook client does not include all the functions supported by Umbrella roaming client.
| Feature | Cisco Security for Chromebook Client | Roaming Client |
|---|---|---|
| OS Support | ChromeOS | Windows and macOS |
| DNS-layer security blocks phishing and malicious domains | Yes | Yes |
| DNS logs augmented with endpoint IP information | No | Yes |
| Intelligent proxy | Yes | Yes |
| Customizable block page | Yes | Yes |
| User-based policies | Yes | Yes |
| Organization-wide policies | Yes | Yes |
| Internal domains | No | Yes |
Q: How do I know that my Chromebook users are protected?
A: To confirm that a user is protected by Cisco Security for Chromebook client, go to www.internetbadguys.com from the user's Chrome browser. If an Umbrella block page appears, the client is working.
Q: Can I use welcome.opendns.com to confirm that Cisco Security for Chromebook client is working?
A: No, welcome.opendns.com is currently not supported.
Q: How is Cisco Security for Chromebook client updated?
A: Google is responsible for updating the software in Chromebooks. When Cisco updates Cisco Security for Chromebook client in the Chrome web store, the upgrade is automatically pushed by Google to all the Chromebooks. This process can take several hours.
Q: Are managed guest sessions or public sessions supported?
A: Yes, managed guest sessions or public sessions are supported.
Q: Is kiosk mode supported?
A: No, kiosk mode is not supported.
Chromebook-specific Web Policy > Chromebook Client FAQs > Google Workspace Identity Service FAQs
Updated 10 months ago